(Source: marketing-interactive) Ever thought of switching banks due to a poor customer experience (CX)? Well, you are not alone. This is based on findings from a recent study by Genesys, and Frost & Sullivan, which found 40% of Singapore banking customers stopping or cancelling their services with a bank due to poor CX. The study saw one in three respondents citing “having to repeat information” as the key reason which caused them to cancel their existing relationship with th

(Source: The DRUM) 90% Chinese tourists to use mobile payment overseas if given the option says Nielsen Over 90% of Chinese tourists would use mobile payment overseas if given the option according to Nielsen and Alipay's Outbound Chinese Tourism and Consumption Trends: 2017 survey. Meanwhile, 65% of Chinese tourists already use mobile payment platforms while abroad which is more than six times that of non-Chinese tourists (11%). According to the report, Chinese tourists exhib

(文章轉載：TOPick) Google Pay的介面應用與「前身」Android Pay十分類似，但會增加更多功能。（圖片來源：Google官網） 上個月Google已表示會將旗下兩個支付相關應用，Android Pay及Google Wallet整合，推出名為Google Pay的新應用。新App已於Google Play可供下載，惟本港用戶下載後，仍是顯示Android Pay的畫面，Google Play亦指App在正式推出後會再有更新，相信用戶仍要等候進一步的消息。 過往Android Pay只要綁定信用卡，便可在指定商店作消費支付用途，而Google Wallet則可用作網上交易、P2P支付等，兩個App結合無疑更加方便。Google希望將Google Pay進一步與其他應用如Chrome及Google Assistant整合。又可以支援公共交通付費，現在已為全球3個城市（烏克蘭基輔、美國波特蘭及英國倫敦）提供服務，並將會陸續擴展版圖。 Google Pay可以綁定多張信用卡，以及各大商戶的會員卡等資訊。（圖片來源：Google官網）